Get In Touch

From general questions to order information

Frequently Asked Questions

We transport all our ice cream in sealed cooler boxes with dry ice which gets delivered everyday.

Pop us an email with your proposal and we can discuss a way forward.

Ofcourse! We have to be notified of the defective product within 5 days of delivery and we will arrange for the product to be collected and replaced.

Unfortunately, due to the nature of the product (highly perishable), we do not offer refunds. However, we do grant credits which will be arranged upon receipt of the defective product. The product has to be proved to be defective upon opening of the product.

NO! We do not use any gelatine in our ice cream. Gelatine is not natural. Our marshmallows which we use are made with Bovine gelatine and the brand pf marshmallows is Halaal.

No it is not. We do not have halaal certification as yet but we do produce our product in accordance with the NIHT guidelines as much as possible. 

Deliveries go out every Thursday and Friday, just in time for your weekend shenanigans;)

We do offer vegan flavours but we have not released any yet as we are creating a BANGER range of ice creams for our awesome customers.

All orders are delivered every Thursday and Friday between 10:00 and 18:30. If you order on a Friday, Saturday, or Sunday, you will receive your order the following Thursday or Friday.   

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Good ice cream requires all our attention, but we will respond to this email just for you.

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